RETURNS
Refund/Return Policy:
An RMA must be created before sending the item in.
To have an RMA created please contact us by phone or email (phone is the quickest and most reliable).
If you return an item without an RMA it may not be located in a timely manner and may delay the return process. Items without an RMA that are not claimed will be discarded after 90 days.
The Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way ( the item must be CLEAN, Free of rust, grease, dirt and debris) If the item returns messy and requires cleaning there is a $50 cleaning fee that will be reduced from the refund to cover the cost incurred.
• within 7 calendar days of the delivery date (after 7 days no returns allowed at our discretion)
• must not be a special order or a custom ordered item
• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a full cash refund.
Refunds are contingent upon inspection of item(s) once we receive the item(s).
There is a 30% restocking fee for returned items that are not being exchanged and are not USED or damaged. Again you MUST contact us within 7 days if you intend to return ANY item sent from our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.
Why a restocking fee? Shipping costs incurred as well as commissions paid and other processing fees outside of our control are not refundable.
Customer is responsible for all shipping costs unless otherwise agreed upon. Customers must notify MDC Diesel Via Phone or email when packages are delivered to locate packages and receive a refund.
Cancellation Policy:
All Cancellations on in stock items are subject to a 10% restocking fee at our discretion to cover any costs incurred.
MDC Performance Ltd
Boerne, TX
CS Email: MDCdieselperformance@gmail.com
CS Phone # 210.410.3931